Uploading Files Stuck in 'Processing'

Incident Report for Illuminate Education

Resolved

This incident has been resolved.

Posted Jan 27, 2023 - 06:55 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 26, 2023 - 13:43 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 26, 2023 - 11:03 PST

Investigating

When uploading files they are getting stuck in "Processing". We are continuing to investigate the root cause.

Posted Jan 26, 2023 - 10:05 PST

This incident affected: eduCLIMBER.