All Systems Operational
Uptime over the past 90 days. View historical uptime.
Illuminate Application Operational
90 days ago
99.99 % uptime
Today
Illuminate Application ? Operational
90 days ago
99.99 % uptime
Today
eduCLIMBER ? Operational
90 days ago
99.99 % uptime
Today
Portal Operational
90 days ago
99.99 % uptime
Today
Itembank Operational
90 days ago
99.99 % uptime
Today
Online Testing Operational
90 days ago
99.99 % uptime
Today
Lightning Grader Operational
90 days ago
99.99 % uptime
Today
Prebuilt Reporting Operational
90 days ago
99.99 % uptime
Today
Job Queue Operational
90 days ago
99.99 % uptime
Today
SFTP Operational
90 days ago
99.99 % uptime
Today
Automated Imports Operational
90 days ago
99.99 % uptime
Today
Notifications Operational
90 days ago
99.99 % uptime
Today
ZELibrary Operational
90 days ago
99.99 % uptime
Today
Alpine Education Operational
90 days ago
100.0 % uptime
Today
Support Tools Operational
90 days ago
99.92 % uptime
Today
Talkdesk ? Operational
90 days ago
99.99 % uptime
Today
Support Cases (ZenDesk) Operational
90 days ago
99.86 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Scheduled Maintenance
[Scheduled] User Authentication System Maintenance Sep 21, 21:00-21:30 PDT
Engineers will be performing a brief maintenance on the User Authentication system. During maintenance, users will be unable to login to the Illuminate application. Users logged in to Illuminate prior to the maintenance will be unaffected.
Posted on Sep 17, 15:41 PDT
Past Incidents
Sep 20, 2019

No incidents reported today.

Sep 19, 2019

No incidents reported.

Sep 18, 2019

No incidents reported.

Sep 17, 2019

No incidents reported.

Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019
Outage at Zendesk Impacting Customer Support and Help Documents
Resolved - This incident has been resolved.
Sep 13, 13:08 PDT
Monitoring - Due to an ongoing outage at Zendesk, the vendor Illuminate Education uses to host our help document site and ticketing system, some users are unable to access our help documents. Our support team also has difficulty responding quickly to email requests.

Zendesk is working to fix the issue and our team is closely monitoring the outage. If you need immediate support, please call our support team at 949-242-0343, otherwise, we'll respond to your email requests when the service is functional.
Sep 13, 10:08 PDT
Sep 12, 2019
Outage at Box.com Impacting Some Online Testing Functionality
Resolved - This incident has been resolved.
Sep 12, 14:07 PDT
Update - Our team continues monitoring Online Testing services impacted by the outage at box.com. It appears most services are operating as expected, but we have observed occasional, random failures due to errors in the box.com service dependency.
Sep 12, 11:54 PDT
Update - Box.com is reporting continued recovery of their services. Our team is currently validating Online Testing functionality dependent on box.com services is also recovering.
Sep 12, 10:38 PDT
Identified - Due to an ongoing outage at box.com, Illuminate customers using Online Testing cannot currently upload NON-PDF attachments. Additionally, the preview functionality in Online Testing is currently unavailable. Our team is closely monitoring the outage at box.com and will update our status accordingly.
Sep 12, 10:11 PDT
Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019

No incidents reported.

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