Update - IO Classroom web and mobile application access has been restored. PupilPath web and mobile application access has been restored.
Other applications including PALS, IO Assessment, IO Insights and Compass have not yet been restored. We will continue to work to bring these applications live as soon as is possible.
Jan 24, 09:58 PST
Update - IO Classroom web and mobile application access has been restored. PupilPath web and mobile application access has been restored.
Other applications including PALS, IO Assessment, IO Insights and Compass have not yet been restored. We will continue to work to bring these applications live as soon as is possible.
Jan 21, 11:32 PST
Update - IO Classroom web and mobile application access has been restored. PupilPath web and mobile application access has been restored.
Other applications including PALS, IO Assessment, IO Insights and Compass have not yet been restored. We will continue to work to bring these applications live as soon as is possible.
Jan 19, 06:39 PST
Update - IO Classroom web application access has been restored. Other applications including PALS, IO Assessment, PupilPath, IO Insights and Compass have not yet been restored. We will continue to work to bring these applications live as soon as is possible.
Jan 17, 06:12 PST
Update - Our teams continue to work diligently to restore service to affected applications. We thank you for your patience while we do so. If you have any questions or concerns directly related to this service interruption, please send them to iefeedback@illuminateed.net
Jan 16, 04:40 PST
Update - Our teams continue to work diligently to restore service to affected applications. We thank you for your patience while we do so. If you have any questions or concerns directly related to this service interruption, please send them to iefeedback@illuminateed.net
Jan 15, 03:41 PST
Update - Our teams continue to work diligently to restore service to affected applications. We thank you for your patience while we do so. If you have any questions or concerns directly related to this service interruption, please send them to iefeedback@illuminateed.net
Jan 14, 03:06 PST
Update - Our teams continue to work diligently to restore service to affected applications. We thank you for your patience while we do so. If you have any questions or concerns directly related to this service interruption, please send them to iefeedback@illuminateed.net
Jan 13, 04:39 PST
Update - Our teams continue to work diligently to restore service to affected applications. We thank you for your patience while we do so. If you have any questions or concerns directly related to this service interruption, please send them to iefeedback@illuminateed.net
Jan 12, 04:28 PST
Update - Our teams continue to work diligently to restore service to affected applications. We thank you for your patience while we do so. If you have any questions or concerns directly related to this service interruption, please send them to iefeedback@illuminateed.net
Jan 11, 05:07 PST
Identified - We are currently experiencing technical difficulties that are causing service disruptions. Our top priority is to restore full functionality to our systems as soon as possible. We thank you for your patience while our teams work to restore full service to all affected applications. If you have any questions or concerns directly related to this service interruption, please send them to iefeedback@illuminateed.net
Jan 10, 08:45 PST
Update - Our engineering teams are still working to identify the full impact of the current service interruption for IO Classroom and related applications. We thank you for your patience while we work to resolve this issue.
Jan 9, 10:05 PST
Update - Our engineering teams are still working to resolve the current service interruption for IO Classroom and related applications. We thank you for your patience while we work to resolve this issue.
Jan 8, 20:00 PST
Update - Update - We are continuing to investigate the issue preventing access to IO Classroom, and will post updates as they become available. Thank you for your patience.
Jan 8, 13:24 PST
Update - Update - We are continuing to investigate the issue preventing access to IO Classroom, and will post updates as they become available. Thank you for your patience.
Jan 8, 10:24 PST
Update - We are continuing to investigate the issue preventing access to IO Classroom, and will post updates as they become available. Thank you for your patience.
Jan 8, 08:01 PST
Investigating - Users are experiencing an inability to log in to the IO Classroom application. Our engineering team is aware of the issue and are actively working on a resolution.
Jan 8, 04:44 PST
Monitoring - New fixes have been deployed to production to resolve this issue. We will continue monitoring the system throughout the week to ensure stable performance.
Jan 20, 07:56 PST
Update - Some users may still be experiencing degraded performance of the system. We are evaluating further fixes in our QA environment to determine feasibility of deployment to production. Thank you for your patience while we work to resolve this issue.
Jan 19, 13:09 PST
Update - We are continuing to monitor the fix we have deployed. Services may still be impacted as we evaluate performance and make adjustments as needed. Thank you for your patience while we work to resolve this issue.
Jan 17, 09:07 PST
Update - We are continuing to monitor the fix we have deployed. Services may still be impacted as we evaluate performance and make adjustments as needed. Thank you for your patience while we work to resolve this issue.
Jan 13, 14:05 PST
Identified - Our engineering team has identified the root cause of the issue and is working on a fix. We will update this page when we have deployed the fix and verified that it has resolved the issue. Thank you for your patience while we work to resolve this issue.
Jan 12, 12:23 PST
Investigating - We are investigating reports of degraded performance for some customers. Our engineering team is aware of the issue, and we will post updates as they become available.
Jan 12, 07:45 PST
DnA ? Operational
90 days ago
99.95 % uptime
Today
eduCLIMBER ? Operational
90 days ago
99.97 % uptime
Today
FastBridge Operational
90 days ago
98.27 % uptime
Today
SchoolCity Operational
90 days ago
99.99 % uptime
Today
IO Classroom Partial Outage
90 days ago
83.84 % uptime
Today
eSchoolData Operational
90 days ago
99.99 % uptime
Today
Alpine Education Operational
90 days ago
100.0 % uptime
Today
Support Tools Operational
90 days ago
100.0 % uptime
Today
Talkdesk ? Operational
90 days ago
100.0 % uptime
Today
Support Cases (ZenDesk) Operational
90 days ago
100.0 % uptime
Today
Illuminate Application (Archived) Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Itembank Operational
90 days ago
100.0 % uptime
Today
Online Testing Operational
90 days ago
100.0 % uptime
Today
Lightning Grader Operational
90 days ago
100.0 % uptime
Today
Prebuilt Reporting Operational
90 days ago
100.0 % uptime
Today
Job Queue Operational
90 days ago
100.0 % uptime
Today
SFTP Operational
90 days ago
100.0 % uptime
Today
Automated Imports Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
ZELibrary Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 24, 2022

Unresolved incident: IO Classroom Service Interruption.

Jan 23, 2022

No incidents reported.

Jan 22, 2022

No incidents reported.

Jan 21, 2022
Jan 20, 2022

Unresolved incident: FastBridge - Degraded Performance.

Jan 19, 2022
Jan 18, 2022

No incidents reported.

Jan 17, 2022
Jan 16, 2022
Jan 15, 2022
Jan 14, 2022
Jan 13, 2022
Completed - The scheduled maintenance has been completed.
Jan 13, 18:15 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 14:17 PST
Scheduled - Please be advised that users will be unable to search for standards, add custom standards, or manage custom standards on Thursday, January 13 from 4:30 pm-6 pm PT.
Jan 12, 14:10 PST
Jan 12, 2022
Resolved - Service has been restored for all customers. Some of the configuration changes that were made that may take time to propagate across internet service providers.
Jan 12, 07:11 PST
Investigating - Some customers may be unable to log into eSchoolData. Our engineering team is aware of the issue and is actively working to restore full service
Jan 12, 06:31 PST
Jan 11, 2022
Jan 10, 2022