Update - IO Classroom web and mobile application access has been restored. PupilPath web and mobile application access has been restored.
Other applications including PALS, IO Assessment, IO Insights and Compass have not yet been restored. We will continue to work to bring these applications live as soon as is possible.
Jan 24, 09:58 PST
Other applications including PALS, IO Assessment, IO Insights and Compass have not yet been restored. We will continue to work to bring these applications live as soon as is possible.
Jan 24, 09:58 PST
Update - IO Classroom web and mobile application access has been restored. PupilPath web and mobile application access has been restored.
Other applications including PALS, IO Assessment, IO Insights and Compass have not yet been restored. We will continue to work to bring these applications live as soon as is possible.
Jan 21, 11:32 PST
Other applications including PALS, IO Assessment, IO Insights and Compass have not yet been restored. We will continue to work to bring these applications live as soon as is possible.
Jan 21, 11:32 PST
Update - IO Classroom web and mobile application access has been restored. PupilPath web and mobile application access has been restored.
Other applications including PALS, IO Assessment, IO Insights and Compass have not yet been restored. We will continue to work to bring these applications live as soon as is possible.
Jan 19, 06:39 PST
Other applications including PALS, IO Assessment, IO Insights and Compass have not yet been restored. We will continue to work to bring these applications live as soon as is possible.
Jan 19, 06:39 PST
Update - IO Classroom web application access has been restored. Other applications including PALS, IO Assessment, PupilPath, IO Insights and Compass have not yet been restored. We will continue to work to bring these applications live as soon as is possible.
Jan 17, 06:12 PST
Jan 17, 06:12 PST
Update - Our teams continue to work diligently to restore service to affected applications. We thank you for your patience while we do so. If you have any questions or concerns directly related to this service interruption, please send them to iefeedback@illuminateed.net
Jan 16, 04:40 PST
Jan 16, 04:40 PST
Update - Our teams continue to work diligently to restore service to affected applications. We thank you for your patience while we do so. If you have any questions or concerns directly related to this service interruption, please send them to iefeedback@illuminateed.net
Jan 15, 03:41 PST
Jan 15, 03:41 PST
Update - Our teams continue to work diligently to restore service to affected applications. We thank you for your patience while we do so. If you have any questions or concerns directly related to this service interruption, please send them to iefeedback@illuminateed.net
Jan 14, 03:06 PST
Jan 14, 03:06 PST
Update - Our teams continue to work diligently to restore service to affected applications. We thank you for your patience while we do so. If you have any questions or concerns directly related to this service interruption, please send them to iefeedback@illuminateed.net
Jan 13, 04:39 PST
Jan 13, 04:39 PST
Update - Our teams continue to work diligently to restore service to affected applications. We thank you for your patience while we do so. If you have any questions or concerns directly related to this service interruption, please send them to iefeedback@illuminateed.net
Jan 12, 04:28 PST
Jan 12, 04:28 PST
Update - Our teams continue to work diligently to restore service to affected applications. We thank you for your patience while we do so. If you have any questions or concerns directly related to this service interruption, please send them to iefeedback@illuminateed.net
Jan 11, 05:07 PST
Jan 11, 05:07 PST
Identified - We are currently experiencing technical difficulties that are causing service disruptions. Our top priority is to restore full functionality to our systems as soon as possible. We thank you for your patience while our teams work to restore full service to all affected applications. If you have any questions or concerns directly related to this service interruption, please send them to iefeedback@illuminateed.net
Jan 10, 08:45 PST
Jan 10, 08:45 PST
Update - Our engineering teams are still working to identify the full impact of the current service interruption for IO Classroom and related applications. We thank you for your patience while we work to resolve this issue.
Jan 9, 10:05 PST
Jan 9, 10:05 PST
Update - Our engineering teams are still working to resolve the current service interruption for IO Classroom and related applications. We thank you for your patience while we work to resolve this issue.
Jan 8, 20:00 PST
Jan 8, 20:00 PST
Update - Update - We are continuing to investigate the issue preventing access to IO Classroom, and will post updates as they become available. Thank you for your patience.
Jan 8, 13:24 PST
Jan 8, 13:24 PST
Update - Update - We are continuing to investigate the issue preventing access to IO Classroom, and will post updates as they become available. Thank you for your patience.
Jan 8, 10:24 PST
Jan 8, 10:24 PST
Update - We are continuing to investigate the issue preventing access to IO Classroom, and will post updates as they become available. Thank you for your patience.
Jan 8, 08:01 PST
Jan 8, 08:01 PST
Investigating - Users are experiencing an inability to log in to the IO Classroom application. Our engineering team is aware of the issue and are actively working on a resolution.
Jan 8, 04:44 PST
Jan 8, 04:44 PST
Monitoring - New fixes have been deployed to production to resolve this issue. We will continue monitoring the system throughout the week to ensure stable performance.
Jan 20, 07:56 PST
Jan 20, 07:56 PST
Update - Some users may still be experiencing degraded performance of the system. We are evaluating further fixes in our QA environment to determine feasibility of deployment to production. Thank you for your patience while we work to resolve this issue.
Jan 19, 13:09 PST
Jan 19, 13:09 PST
Update - We are continuing to monitor the fix we have deployed. Services may still be impacted as we evaluate performance and make adjustments as needed. Thank you for your patience while we work to resolve this issue.
Jan 17, 09:07 PST
Jan 17, 09:07 PST
Update - We are continuing to monitor the fix we have deployed. Services may still be impacted as we evaluate performance and make adjustments as needed. Thank you for your patience while we work to resolve this issue.
Jan 13, 14:05 PST
Jan 13, 14:05 PST
Identified - Our engineering team has identified the root cause of the issue and is working on a fix. We will update this page when we have deployed the fix and verified that it has resolved the issue. Thank you for your patience while we work to resolve this issue.
Jan 12, 12:23 PST
Jan 12, 12:23 PST
Investigating - We are investigating reports of degraded performance for some customers. Our engineering team is aware of the issue, and we will post updates as they become available.
Jan 12, 07:45 PST
Jan 12, 07:45 PST
DnA
?
Operational
eduCLIMBER
?
Operational
FastBridge
Operational
SchoolCity
Operational
IO Classroom
Partial Outage
eSchoolData
Operational
Alpine Education
Operational
Support Tools
Operational
Talkdesk
?
Operational
Support Cases (ZenDesk)
Operational
Illuminate Application (Archived)
Operational
Portal
Operational
Itembank
Operational
Online Testing
Operational
Lightning Grader
Operational
Prebuilt Reporting
Operational
Job Queue
Operational
SFTP
Operational
Automated Imports
Operational
Notifications
Operational
ZELibrary
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.