Intermittent 504 errors in Portal

Incident Report for Illuminate Education

Resolved

Additional capacity for Illuminate Portal has been added and response times are operating normally.

Posted Nov 03, 2017 - 10:43 PDT

Monitoring

We have confirmed that Illuminate Portal is experiencing an unusually high volume of incoming user traffic. Portal remains running and operational but response times may be slower than typical. We are bringing on additional capacity to the Portal server pool and expect response times to rapidly return to normal.

Posted Nov 03, 2017 - 09:46 PDT

Investigating

Illuminate Support team has received reports users are intermittently recieving 504 errors when logging into Portal. We are investigating the issue.

Posted Nov 03, 2017 - 09:16 PDT