All Systems Operational
Illuminate Application   ? Operational
Itembank   Operational
Portal   Operational
Online Testing   Operational
Lightning Grader   Operational
Prebuilt Reporting   Operational
Notifications   Operational
Job Queue   Operational
Automated Imports   Operational
SFTP   Operational
Talkdesk   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 21, 2018

No incidents reported today.

Jan 20, 2018

No incidents reported.

Jan 19, 2018

No incidents reported.

Jan 18, 2018

No incidents reported.

Jan 17, 2018

No incidents reported.

Jan 16, 2018
Resolved - The issues impacting our JobQueue system and the systems depending on the JobQueue have been resolved and all services are once again fully operational.
Jan 16, 08:30 PST
Update - Our engineering team is continuing to investigate the issues impacting user ability to save online testing rosters. We have also confirmed our JobQueue system is experiencing performance degradation and impacting other services that rely on it for functionality.
Jan 16, 08:05 PST
Investigating - We are currently investigating an issue affecting our Online Testing system that is preventing users from saving rosters. Our team is investigating the issue.
Jan 16, 07:27 PST
Jan 15, 2018

No incidents reported.

Jan 14, 2018

No incidents reported.

Jan 13, 2018
Completed - Maintenance has been completed. Access to all services has been restored.
Jan 13, 17:41 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 12:00 PST
Scheduled - Illuminate Engineering has completed testing of the Spectre and Meltdown patches. These patches will be deployed across our infrastructure on Saturday, January 13 between 12pm and 6pm PST. Illuminate sites will be placed in a Maintenance Mode of approximately one hour during this maintenance window.
Jan 12, 15:09 PST
Jan 12, 2018
Resolved - Hybrid Assessment performance disruptions have been resolved. The team will continue to monitor performance.
Jan 12, 15:12 PST
Update - Our team is continuing to monitor the partial disruption of our Hybrid Assessment system. We have connected with our 3rd party vendor and are working toward implementing a solution to restore complete Hybrid Assessment functionality.
Jan 12, 12:03 PST
Monitoring - Our support and engineering teams have identified temporary disruptions to Hybrid Assessment performance associated with a 3rd party provider. We are continuing to monitor the situation and are working with the provider to reduce and ultimately eliminate the disruption to our Hybrid Assessment performance.
Jan 12, 11:10 PST
Jan 11, 2018
Resolved - Our engineers have resolved the issue that caused some test booklets to not save under certain conditions.
Jan 11, 10:11 PST
Update - Our engineers are continuing to work on a resolution that will restore full test booklet functionality.
Jan 11, 09:39 PST
Identified - We have identified an issue which is causing test booklet saves to fail under certain conditions and the team is working on a resolution.
Jan 11, 08:54 PST
Investigating - Illuminate is investigating isolated reports of online testing booklets not saving. The issue appears to be sporadic in nature. We will update status with additional details as they become available.
Jan 11, 08:37 PST
Jan 10, 2018

No incidents reported.

Jan 9, 2018

No incidents reported.

Jan 8, 2018

No incidents reported.

Jan 7, 2018

No incidents reported.