All Systems Operational
Illuminate Application ? Operational
Itembank Operational
Portal Operational
Online Testing Operational
Prebuilt Reporting Operational
Notifications Operational
Job Queue Operational
Automated Imports Operational
SFTP Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 25, 2017

No incidents reported today.

Apr 24, 2017

No incidents reported.

Apr 23, 2017

No incidents reported.

Apr 22, 2017

No incidents reported.

Apr 21, 2017

No incidents reported.

Apr 20, 2017

No incidents reported.

Apr 19, 2017

No incidents reported.

Apr 18, 2017

No incidents reported.

Apr 17, 2017

No incidents reported.

Apr 16, 2017

No incidents reported.

Apr 15, 2017

No incidents reported.

Apr 14, 2017

No incidents reported.

Apr 13, 2017
Postmortem - Read details
Apr 14, 14:28 PDT
Resolved - Our engineers have identified the core issue and has resolved it. All users are once again able to access all areas of Illuminate. A full write-up on this incident will be posted shortly.
Apr 13, 17:09 PDT
Update - Our engineers are continuing to work to isolate and resolve the underlying issue. Resolving this issue is our top priority.
Apr 13, 14:22 PDT
Update - We are continuing to investigate the network connectivity issues and are continuing to conduct diagnostics with our hosting operations provider. We are working to resolve this issue as soon as possible.
Apr 13, 12:03 PDT
Update - We are continuing to investigate connectivity issues with our hosting operations provider. As part of the troubleshooting process, we are utilizing diagnostics which could briefly interrupt system access. We will do everything possible to minimize the impacts of these diagnostics. Resolving this issue is our top priority.
Apr 13, 10:37 PDT
Update - After further investigation, it appears that the issues our users are experiencing could be related to issues with our 3rd party networking and ISP partners. We are currently engaging their support teams in order to determine the root cause of the outage.

Until this outage is resolved, users will continue to experience sporadic connectivity issues with Illuminate and Illuminate HC. Due to the nature of the underlying issue, users may also experience issues with modules and functionality.
Apr 13, 08:57 PDT
Update - We apologize for the ongoing outage. Many users are still reporting sporadic issues with logging in Illuminate and Illuminate Home Connection.
Apr 13, 06:18 PDT
Identified - Some districts are reporting intermittent issues when trying to access Illuminate. We have confirmed that an issue exists and our engineers are working towards a solution.
Apr 13, 05:02 PDT
Apr 12, 2017

No incidents reported.

Apr 11, 2017

No incidents reported.