Intermittent access

Incident Report for Illuminate Education

Resolved

Full system services have been restored for all customers.

Posted Sep 13, 2017 - 12:14 PDT

Update

Illuminate has identified an issue impacting approximately 5% of our customers. We are working to identify the specific cause of the issue and restore full access.

Posted Sep 13, 2017 - 11:02 PDT

Investigating

We have received reports that some customer are having intermittent connectivity issues to the core Illuminate Application. An incident team is reviewing the issue.

Posted Sep 13, 2017 - 10:39 PDT