Degraded Lightning Grader Service

Incident Report for Illuminate Education

Resolved

We have identified an issue that could result in a process timeout for extremely large scanned files. Specifically any scan job that did not complete in 20 seconds would fail to process. We have adjusted the timeout setting upward and will monitor to ensure the adjustment resolved all issues.

Posted Nov 01, 2017 - 17:13 PDT

Identified

Our team has identified that a small percentage of users (under 5%) are currently experiencing slowness when using Lightning Grader scanner grading. Camera grading and other Lightning Grader features are not impacted.

Posted Nov 01, 2017 - 13:26 PDT

Investigating

We are investigating isolated reports of intermittent slowness when using Lightning Grader. We will provide an updated status at 2:00pm PT unless the situation is resolved prior to that time.

Posted Nov 01, 2017 - 12:57 PDT