IO User Slow Login

Incident Report for Illuminate Education

Resolved

This incident has been resolved.

Posted Oct 25, 2019 - 08:32 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 25, 2019 - 08:16 PDT

Identified

Our team will be upgrading the server instance. This may cause a short period of unavailability while our cloud provider switches over.

Posted Oct 25, 2019 - 08:01 PDT

Investigating

Performance of IO Authentication which affects login to all of IO is degraded. Login is still operational, but takes longer than usual. Our team is currently investigating the cause.

Posted Oct 25, 2019 - 07:24 PDT