Students unable to login to Online Testing

Incident Report for Illuminate Education

Resolved

This incident has been resolved.

Posted Oct 05, 2018 - 14:44 PDT

Update

Our Ops team is continuing to monitor traffic impact on application performance. Adjustments to network traffic are being applied as necessary.

Posted Oct 03, 2018 - 07:51 PDT

Monitoring

The engineering team continues to monitor the performance of the system.

Posted Oct 02, 2018 - 08:50 PDT

Update

The team continues to investigate reports of degraded performance. A potential source for the impact on systems has been tentatively identified.

Posted Oct 02, 2018 - 08:07 PDT

Investigating

Our engineers are currently investigating reports that students cannot login to access their online tests in the IO Assessments / EADMS platform.

Posted Oct 02, 2018 - 07:33 PDT