[Online Testing] Intermittent Error

Incident Report for Illuminate Education

Resolved

Users can once again login to Online Testing without receiving intermittent errors.

Posted Dec 18, 2018 - 10:42 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 18, 2018 - 10:25 PST

Update

Our hosting operations team has confirmed that a small number of user sessions (less than 0.5% of transactions) are returning errors during the sign in process. We are investigating possible causes and will continue to provide updates during our investigation.

Posted Dec 18, 2018 - 09:41 PST

Investigating

We have received reports from some users about intermittent errors when using the Online Testing system. The team is investigating these reports.

Posted Dec 18, 2018 - 08:56 PST

This incident affected: Illuminate Application (Archived) (Online Testing).