We have completed our investigation and all Illuminate systems are running normally. The issue was identified as being caused by the Linux OS used by Illuminate servers. A specific configuration change has been provided by the OS vendor but a server reboot is required to apply the configuration change. We will monitor the situation and if a reboot during business hours is necessary we will notify customers in advance.
Posted 11 months ago. Sep 26, 2017 - 08:51 PDT
Illuminate is investigating isolated reports of intermittent slowdowns or timeouts. Server monitoring has shown some CPU activity spikes on a small number of servers which could be related to brief slowness or timeouts for customers on those servers. We will provide an updated status at 9:00am PT unless the situation is resolved prior to that time.