Users unable to access Illuminate

Incident Report for Illuminate Education

Resolved

We have completed our investigation and all Illuminate systems are running normally. The issue was identified as a specific hardware component impacting approximately 5% of our customers. Backup systems were utilized and are operating normally.

Posted Sep 28, 2017 - 16:53 PDT

Identified

Our engineers have identified the core issue and are working towards implementing a solution. In addition, some users may also have issues accessing Illuminate Home Connect.

Posted Sep 28, 2017 - 15:50 PDT

Investigating

Illuminate is investigating isolated reports of intermittent slowdowns or timeouts. We will provide an updated status at 4:00pm PT unless the situation is resolved prior to that time.

Posted Sep 28, 2017 - 15:10 PDT